The ITIL® Foundation Certification in IT Service Management provides candidates with a firm knowledge and understanding of the IT service management best practices and processes and covers the underlying principles of service management.
This section contains information and documents that will help you take this examination.
Structure of the Exam
- The examination consists of a one hour exam with 40 multiple choice questions.
- It will be a 'closed book' examination i.e. no notes or books will be allowed into the examination room.
- If the business language is not English, candidates sitting the examination have a maximum of 75 minutes and are allowed the use of a dictionary.
- The questions are selected from the full ITIL® Foundation in IT Service Management examination question bank.
- The pass mark is 65% (26 out of 40).
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